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Terms of Use & Privacy Policy

Effective Date: October 20, 2025

Company: Topline Logistics, Inc
Address: 6948 26th St, Rio Linda, CA 95673
Email: info@toplineautotransport.com
Phone: (916) 468-6276
Office Hours: 8 AM – 6 PM (Mon–Fri)

By using our website or submitting any form, you agree to our Terms of Use and Privacy Policy.

TERMS OF USE

1. Acceptance of Terms

  • By accessing or using the services of Topline Logistics, Inc (“Topline,” "we," "us"), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, do not use our website or services.

2. Nature of Our Services

  • Topline Logistics, Inc acts as a vehicle transport coordinator (auto transport broker). We do not own or operate transport trucks. We arrange for transportation of vehicles through authorized and insured carriers within the 48 continental U.S. states.

3. Requesting a Quote

  • Users may submit a free, no-obligation quote request via our online form. Submission requires accurate data including pick-up/delivery ZIP codes, vehicle details, and contact info. Quotes are estimates based on market conditions and are subject to change.

4. Booking & Dispatch

  • Once a quote is accepted, we match the customer with a licensed carrier. Pickup and delivery dates are estimates and cannot be guaranteed. Delays due to traffic, weather, mechanical failure, or force majeure are outside our control.

5. Vehicle Preparation

  • The customer must ensure the vehicle is clean, operable (unless disclosed), and free of personal belongings. Vehicles must have at least 1/4 tank of fuel, and any known damage must be documented before shipment.

6. Inspection & Bill of Lading

At pickup and delivery, both the customer and carrier must inspect the vehicle and sign a Bill of Lading (BOL). This document serves as the official condition report. Any claims for damage must be noted upon delivery and supported by before/after photos.

7. Cancellations

Customers may cancel their order prior to dispatch at no charge. If a carrier has already been assigned, a cancellation fee may apply. No refunds will be issued once the vehicle has been picked up.

8. Payment Terms

We accept payments via credit/debit card, ACH, or other methods. In most cases, a deposit is collected at dispatch, with the remaining balance due upon delivery (paid directly to the carrier, usually in cash or certified funds).

9. Damages & Insurance

Carriers are required to carry cargo insurance, and Topline Logistics only works with vetted, insured carriers. However, Topline is not responsible for damage caused by carriers. All claims must be submitted directly to the carrier with supporting documentation.

10. Customer Responsibility

You are responsible for:

  • Providing accurate pickup/delivery information
  • Being available or designating an authorized representative for pickup/drop-off
  • Inspecting the vehicle and noting any damage on the BOL
  • Full payment of all agreed-upon fees

11. Communications & Consent

By providing your contact information, you consent to receive:

  • Transactional SMS via Twilio
  • Transactional emails via Resend
  • Optional marketing emails via Mailchimp (if you opt-in) You may opt out at any time by replying STOP to SMS or clicking "Unsubscribe" in email.

12. Limitations of Liability

Topline is not liable for:

  • Delays caused by the carrier
  • Vehicle damage not documented on the BOL
  • Losses from missed travel, work, or income
  • Force majeure events (weather, road closures, etc.)

13. Right to Refuse Service

We reserve the right to refuse service to anyone for any reason, including abuse, fraud, or repeated cancellations.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of California. Any disputes shall be resolved through binding arbitration in Sacramento County, CA.

15. Modifications

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance.

16. Contact

Questions? Contact us at info@toplineautotransport.com or (916) 468-6276.

PRIVACY POLICY

1. Information We Collect

When you submit a form, request a quote, or place an order, we may collect:

  • Full name

  • Email address

  • Phone number

  • Pickup and delivery ZIP codes

  • Vehicle year, make, model

  • Trailer type preference (open/enclosed)

  • IP address, browser, device, and usage data (for security and analytics)

2. How We Use Your Data

We use your data to:

  • Generate quotes and coordinate transport

  • Communicate via email (Resend) and SMS (Twilio)

  • Send booking updates, contracts, and status notifications

  • Send marketing content (only if you opt-in)

  • Analyze usage and improve user experience

3. Storage & Security

Your data is securely stored in our WordPress database, protected by industry-standard security measures. We retain data only as long as necessary to fulfill service or legal requirements.

4. Data Sharing

We do not sell or rent your personal data. We only share necessary information with contracted transport carriers and service providers (e.g., DocuSign, Twilio, Resend) to fulfill your order.

5. Third-Party Services

We use the following tools:

  • Twilio – for sending SMS

  • Resend – for transactional email

  • Mailchimp – for marketing (opt-in only)

  • DocuSign – for sending and signing contracts

All vendors meet modern compliance standards (e.g., SOC2, GDPR, CCPA where applicable).

6. Cookies & Tracking

Our website may use cookies and third-party tracking tools (e.g., Google Analytics, Meta Pixel) to improve functionality, track form submissions, and understand user behavior. You can disable cookies in your browser.

7. Your Rights

You may request:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of your personal data

To make a request, email us at info@toplineautotransport.com.

8. CCPA Notice (California Residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Know what data we collect and how it’s used

  • Request deletion of your data

  • Opt-out of the sale of personal data (we do not sell data)

To exercise these rights, email us at info@toplineautotransport.com.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe a minor has submitted personal data, contact us for removal.

10. Opt-Out Instructions

  • SMS: Reply STOP

  • Email: Click "Unsubscribe" in any email

11. Changes to This Policy

  • We may update this policy at any time. The most recent version will always be available on our website.