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Vehicle Shipment Status

Follow your shipment with milestone updates and an ETA. Start by entering your order number.

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Car Shipping FAQs

Answers about tracking, timing, and delivery.

Find quick answers on how tracking works, when statuses update at key milestones, how we estimate your ETA, what each stage means, and how to reach support if anything looks off.

How does tracking work for my shipment?

After you book Nationwide Car Shipping, you’ll receive a secure status page with milestone checkpoints and coordinator check‑ins from pickup through delivery. We’ll confirm assignment, your pickup window, when the vehicle is loaded, when it’s en route, and when it’s approaching delivery. This keeps you informed without guesswork. You can view real‑time checkpoints here: Track Your Car. For our communication standards and service scope, see About us and the full Services lineup.

How often will I receive updates?

Expect updates at each major step of Interstate Auto Transport—pickup window confirmation, carrier assignment, vehicle loaded, in transit, and approaching delivery—plus a final delivered confirmation. If a nearby meet‑point helps with tight streets or HOA rules, we’ll confirm that as your window narrows. Refresh your status any time via Tracking, and if your availability changes, message your coordinator or use Request a Quote / Contact to update the plan.

Can I receive photos or video while the car is in transit?

On some lanes of Cross‑Country Car Shipping, drivers can share pickup photos and, when practical, staging‑stop images. Availability varies by route and timing. If visuals are important (exotics, freshly restored cars), tell us during booking so we can align expectations. We always document condition on the Bill of Lading (BOL) at pickup and delivery. For documentation tips, see What to Do If Your Car Arrives Scratched and check your status via Tracking.

What if there’s no update by the time I expected?

First, refresh your State‑to‑State Vehicle Transport status link and check SMS/email for coordinator messages. Delays can come from loading queues, traffic, weather, or driver hours‑of‑service resets—normal variables we proactively manage. If something looks off, reply to your coordinator or reach us at Request a Quote / Contact. We’ll verify the latest checkpoint, adjust your ETA, and—if helpful—propose a nearby meet‑point to keep handoff smooth.

Can I contact the driver directly during the trip?

Often yes. For US Car Transport, we share the driver’s contact once the schedule firms up around pickup/delivery. For mid‑route questions, messaging your coordinator is usually faster—so we can check status while the driver is operating and keep everything compliant. When timing is critical (building access, gate codes), we’ll connect you directly. Review our communication approach in About us and watch milestones on Tracking.

Where do I find my order history and documents

Your confirmation email includes key details, and your status page links to current checkpoints for Auto Shipping in the US. Keep copies of the signed Bill of Lading from pickup and delivery—it documents condition and receipt. Need a resend or an extra copy? Contact your coordinator or submit a note via Request a Quote / Contact. For a refresher on inspections and documentation, see our damage‑prevention guide and the overall Services page.